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American Express is one of the world's most recognized financial services brands, offering credit cards, charge cards, travel services, and merchant payment solutions to consumers and businesses across 130+ countries. Headquartered in the heart of New York's financial district, Amex has earned a reputation as one of the best employers in the US, ranking #1 on Fortune's Best Companies to Work For multiple times. LoopCV users have applied to American Express. Here is what the data shows.
American Express at a Glance
- Employees ~75,000
- HQ New York, NY
- Open roles 800-2,000
- Remote policy Hybrid (3 days in office)
- Avg. response time 3-5 weeks
- ATS Workday
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How Long Does American Express Take to Respond to Job Applications?
Based on applications sent through LoopCV to American Express, here is the typical response timeline:
A distinguishing feature of the American Express hiring process is an online aptitude assessment battery administered shortly after application — typically numerical reasoning, verbal reasoning, and situational judgment tests via SHL or cut-e. Many candidates are surprised by this step, as it is uncommon at most tech and finance firms. Strong assessment scores are the primary filter before any recruiter review.
Prepare for the aptitude assessment battery before you apply — most candidates don't know it's coming and lose the opportunity at this stage. Practice numerical reasoning (data interpretation, percentages, ratios) and situational judgment tests through SHL Direct or similar platforms.
What ATS Does American Express Use?
American Express uses Workday as its global applicant tracking system. Applications are screened against the specific role's requirements, with a strong emphasis on relevant industry experience, quantified achievements, and demonstrated alignment with Amex's core values. The finance and technology roles at Amex attract high application volumes, so keyword alignment with the job description is critical for passing initial screening.
Keywords That Help Pass Screening
- Financial services, credit risk, payments, card products, merchant services
- Data analytics, SQL, Python, machine learning, customer insights
- Product management, agile, roadmap, OKRs, cross-functional collaboration
- Customer experience, retention, loyalty programs, NPS, CRM
- Compliance, risk management, KYC, AML, regulatory reporting
American Express places significant weight on behavioral competencies alongside technical skills. Mirror the language of the Amex values — 'Backing Our Customers, Backing Our Colleagues, Backing Our Communities' — in your application and interviews to demonstrate genuine cultural alignment.
How to Get a Job at American Express
American Express has a rigorous, multi-step hiring process built around its 'Backing' values philosophy — here is how to navigate it successfully.
Prepare for the aptitude assessment battery
The online assessment is the most critical and least-expected gate in the Amex hiring process. The battery typically includes numerical reasoning (interpreting charts and financial data under time pressure), verbal reasoning, and situational judgment scenarios. Practice on SHL-style tests specifically — the format and timing are calibrated by SHL or cut-e, and familiarity with the interface alone improves scores significantly.
Master the STAR behavioral interview format
American Express uses competency-based behavioral interviews across all rounds. Prepare 6-8 detailed STAR (Situation, Task, Action, Result) stories that map directly to the Amex values: backing customers, backing colleagues, and backing communities. Interviewers probe deeply on the 'Action' component — generic answers are scored low. Quantify outcomes wherever possible.
Understand the 'Backing' culture and speak its language
Amex's three core values — Backing Our Customers, Backing Our Colleagues, Backing Our Communities — are not marketing copy. Interviewers at every level assess whether candidates authentically live these values. Research how Amex backs its cardmembers (premium service, dispute resolution, travel benefits), how it backs colleagues (strong internal mobility, learning investment, LGBTQ+ inclusion), and how it backs communities (BlueWork programs, carbon goals).
Highlight long-term thinking and loyalty
American Express has unusually high employee tenure — many employees stay 10+ years, and the company values candidates who are building a career rather than taking a stepping stone. In interviews, demonstrate genuine interest in Amex's business model, discuss the segments you want to grow into, and reference the internal mobility programs. Candidates who signal 'career builder' intent consistently outperform those who treat Amex as a brand-name résumé line.
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American Express Culture: The 'Backing' Philosophy
American Express has built one of the strongest employer brands in financial services around a culture of genuine backing — for customers, colleagues, and communities.
Amex's culture is genuinely differentiated from most financial firms. The emphasis on colleague backing means internal transfers are common and encouraged — if you start in one function and want to move to another, Amex actively facilitates this. This is worth mentioning in interviews as a reason for your interest in the company.
American Express Job Applications - Frequently Asked Questions
Common questions from job seekers applying to American Express. .
How long does American Express take to respond?
American Express typically takes 3-5 weeks from application to offer. The first response comes within 3-7 days — an invitation to complete the online aptitude assessment battery. After that, recruiter screens and interviews proceed in 1-2 week increments. The total process from application to offer averages 4-6 weeks depending on the role level and business unit.
What ATS does American Express use?
American Express uses Workday globally. Applications are screened by keyword relevance and prior experience, then filtered further by aptitude assessment scores. Tailoring your résumé to mirror the job description's language — especially around financial services competencies and the Amex values — increases your chance of passing the initial Workday screen.
Does American Express have an online assessment?
Yes — and this surprises many candidates. Amex uses an online aptitude assessment battery (administered via SHL or cut-e) that includes numerical reasoning, verbal reasoning, and situational judgment sections. This is a timed, scored test that acts as the primary filter before any recruiter review. Preparation is essential and most candidates who fail do so because they didn't know to prepare.
Does American Express offer remote work?
American Express operates a hybrid model requiring approximately 3 days per week in office for most roles at its major campuses (New York, Phoenix, Salt Lake City, London, New Delhi, and others). Some technology and analyst roles offer greater flexibility, but full-remote positions are rare at Amex compared to pure-tech companies.
What is American Express's culture like?
American Express is consistently rated as one of the best places to work in the US. The culture is defined by the 'Backing' values — backing customers, colleagues, and communities. Employee tenure is unusually high (many 10+ year employees), and internal mobility is actively encouraged. The company invests heavily in learning and development and has strong diversity and inclusion programs.
How can LoopCV help me apply to American Express?
LoopCV monitors American Express's Workday job board across all functions and locations, and automatically applies to matching roles the moment they are posted. Given that Amex posts 800-2,000 open roles at any time across finance, technology, marketing, and operations, LoopCV ensures you never miss a relevant opening.
Auto-Apply to American Express with LoopCV
American Express posts hundreds of new roles every month across finance, technology, and operations. LoopCV applies automatically to every matching position the moment it goes live.